Privacy Policy

What Data We Collect

When you use our contact form, we may collect the following personal data:

• Your name

• Email address

• Phone number (optional)

• Any other information you choose to provide in your message

In the course of providing our services and onboarding new clients, we may also collect:

• Business name and contact details

• Billing and payment information

• Service-related information (e.g., range specifications, service history)

• Contractual documents and correspondence

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How We Use Your Data

We use your data to:

• Respond to your inquiries

• Provide information about our services

• Send periodic emails about our services and business initiatives

• Set up and manage client accounts

• Process contracts and service agreements

• Deliver our services

• Issue invoices and manage payments

• Maintain service records and compliance documentation

We use Mailchimp to manage and send marketing communications. By providing your information, your data will be transferred to Mailchimp and processed in accordance with their Privacy Policy.

 

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you opt in to receive marketing communications

• Legitimate Interests: To respond to your enquiries and provide requested information

• Contractual Necessity: To enter into and fulfil service agreements

• Legal Obligation: For tax, accounting, and regulatory compliance

 

Data Sharing and Transfers

We do not sell or share your personal data with third parties except:

• With Mailchimp for marketing purposes (if you opt in)

• With payment processors and accounting software providers

• With legal or regulatory authorities if required

• With service partners or subcontractors (only where necessary and under strict confidentiality)

Mailchimp may store data outside the UK. We ensure appropriate safeguards are in place for international data transfers.

 

Data Retention

We retain your personal data only as long as necessary:

• For enquiries: up to 12 months after last contact

• For marketing: until you unsubscribe or withdraw consent

• For contracts and billing: for the duration of your contract and up to 6 years after termination (for legal and tax purposes)

 

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccuracies

• Request deletion

• Withdraw consent for marketing

• Lodge a complaint with the ICO

To exercise your rights, please contact us at: info@amserve.uk

 

Cookies

Our website may use cookies to improve user experience. You can manage cookie preferences through your browser settings.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Amserve Ltd
Unit 16, Brindley's Business Park, Chaseside Drive, Cannock, WS11 7GD
Email: info@amserve.uk
Phone: 07760278759